Phone Systems >> IP Office >> Compact Contact Center
Avaya IP Office Compact Contact Center™
Avaya IP Office, equipped to support the Compact Contact Center (CCC) application, is the leading customer service platform for small and medium businesses from Avaya. CCC is a highly modular solution designed for companies that need a sophisticated solution to their customer service needs.
The Compact Contact Center is designed to provide a tightly integrated real time and historic reporting package and wallboard support for IP Office. CCC enables customers to manage their contact center more effectively and improve the service they provide to their customers. The product consists of a set of integrated modules, sharing a common database with the IP Office.
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The benefit of this approach is that there is a single point of configuration, therefore the system is far easier to use and update than traditional call center management tools.
CCC is uniquely designed for those small and growing companies who want to meet the challenge of great customer service head on, while at the same time producing a manageable ROI back into the business. Giving small businesses the responsiveness to customer needs that was only previously available to large enterprises is what the CCC does best, whether you have an informal or formal contact center.
Business Benefits:
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Improve customer relationships—get the call to the right person as quickly as possible. | ||
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Enhance agent productivity with the tools and management capabilities. | ||
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Measure your customer service performance—always know how well calls are being handled. | ||
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With multi-level auto attendants, advanced call queuing announcements, an intuitive Windows® look-and-feel interface for complex scenarios and customizable voice recording, the CCC lets you take every measure (manually or automatically). |
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Contact Us for a No-Cost evaluation that can help you determine whether this application with benefit your business.
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Compact Contact Center Documents:
