Phone Systems >> IP Office >> Soft Console
Avaya IP Office SoftConsole™
IP Office SoftConsole—SoftConsole is the PC-based operator console that provides a visible display of call information and PC-based call handling. IP Office SoftConsole enables phone operators/receptionists to answer, route and manage incoming calls from the screen of their PCs. It also provides login options for back-up operator PCs. IP Office SoftConsole users can simultaneously view caller information, directory information (for point-and-click routing), held calls and company-wide phone status.
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IP Office SoftConsole enables operators to view users by the groups they are members of. At a quick glance the operator can see who is available to take your customers important call
Operators are also able to view the status the company's call queue to make sure your conatacts are being helped as fast as possible.
The PC-based Windows operator console has been specifically designed to benefit businesses through improved operator service. Deployment of the IP Office SoftConsole provides the operator with the correct information to prioritize call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner, enhancing the image of the company.
Business Benefits:
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Simple point and click access to commonly used communications features | ||
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Enhances productivity | ||
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Supports more effective call handling—increasing customer satisfaction |
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Contact Us for a No-Cost evaluation that can help you determine whether this application with benefit your business.
AIRDIS is an AVAYA Partner, offering a full range of PBX, VoIP and SIP enabled phone systems and solutions. AIRDIS also provides maintenance service.
AIRDIS is a phone company, providing a variety of local, local toll, long distance, toll-free and internet connectivity solutions for your business including SIP.
AIRDIS is a structured cabling provider. Providing Category 5E - 6 LAN cabling, Fiber Optic & Video wiring, demarc extensions, cabling certifications & more
